​As mentioned in our App Requirements, apps must supply at least one support method (email, phone, or website) for users to contact, unless the app is completely free. Your customers can view your support contact info from the Get Help link on your app’s page in the App Center.

Support info on your app's page
Support info on your app's page

It’s also available from My Apps by clicking the More Info button.

Support info in the editor
Support info in the editor

​Additionally, the Weebly Customer Support team will direct any questions specific to your app to the contact information you’ve provided when registering your app.

If major problems are found with your app after it has been approved, Weebly may pull your app from the App Center until the problem is resolved. While this will prevent new users from installing the app, the broken app may still be present on all existing users’ published sites. Therefore, it is essential that you respond to any emails from the Weebly team and provide updates as to when the problem will be resolved.

To proactively report problems, please contact dev-support@weebly.com.


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