Last updated: Nov. 17, 2016
Support Your App
As mentioned in our App Requirements, apps must supply at least one support method (email, phone, or website) for users to contact, unless the app is completely free. Your customers can view your support contact info from the Get Help link on your app's page in the App Center.
It's also available from My Apps by clicking the More Info button.
Additionally, the Weebly Customer Support team will direct any questions specific to your app to the contact information you’ve provided when registering your app.
Note: When troubleshooting your app with a customer, never ask for their credentials to log into their Weebly account. Instead, ask them to create you as a site editor. You will then have your own access to that site that the customer can control.
If major problems are found with your app after it has been approved, Weebly may pull your app from the App Center until the problem is resolved. While this will prevent new users from installing the app, the broken app may still be present on all existing users’ published sites. Therefore, it is essential that you respond to any emails from the Weebly team and provide updates as to when the problem will be resolved. To proactively report problems, please contact firstname.lastname@example.org.
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